With their wisdom and foresight, the band of knights from the Arthurian legends have found the following queries and its solutions to support you in your quest on various topics from the medieval times to present at www.arthuriancasino.com. If you do not find the answers to your questions or problems here, please feel free to contact our friendly and supportive knights who are available 24/7 via email or toll-free help lines.

 

TECHNICAL

Minimum System Requirements
   - Pentium 100MHz - 8MB RAM
   - Windows 95, Windows 98, Windows NT
   - SVGA Monitor, 256 colors
   - At least 8MB free Hard Disk Space
How to Download the Free Software?
You can download this software by clicking here or on the FREE Download button on every page, and follow the instructions.
After downloading the software, what do I do next?
Double-click the icon of the downloaded program (file name is "ArthurianCasino_dh.exe"). After that, please follow the step-by-step instructions of the Installation Wizard.
I could not find the software I downloaded. What do I do?
Normally, it will reside on your desktop. However, if you still cannot find it, click "Start" -> "Find" -> "Files or Folders", then type in "ArthurianCasino_dh.exe", and finally click on the "Find Now" button. After you have found the software, double-click to begin the installation.
What's the name of the program?
ArthurianCasino_dh.exe
How long will it take to download the program?
It depends on the speed of your modem. You can use the following table to estimate your download time.

 

Modem Speed:	56K	33.6K	28.8K
Time (in minutes):	15	25	35

Will there be any chance of catching a virus by downloading this program?
Definitely no. Not a chance.
Do I have to download every time I want to play?
- No. You only need to download and install once. The user initially downloads a small file, of less than 5MB, containing the most popular games: e.g. Blackjack, Roulette, and Craps etc. Other games can be downloaded later to your machine, as you require them.
What do I need in order to play the games?
You must register to play for free or real money games. In order to play free money games you do not need to deposit money - all you need is a valid email address.
Can I have any suggestions on screen resolution?
The games are optimized for viewing at a resolution of 800x600, but also work well with 640x480 resolution.
A higher resolution with a larger monitor (i.e., 1024x768 @ Hicolor - 16bit) is always a plus; so there is no need to comment on that. What we can say is that we've taken into consideration the percentage of surfers that rely solely on Laptops or 15" monitors. We hope our efforts will make your visit more enjoyable.

 

ADDING GAMES

REGISTERING AS A MEMBER

How can I register as a member (for both play for free and for real cash)?
- Connect to the Internet and run the Casino program.
- Click connect --> Register Now!
- Fill out the form and follow the instructions. You can choose between "Real for US$", "Real for UK £", "Real for European €" or "Free as a Guest".
- Write down your password that you have received and keep it secure.
If I want to play for free, do I have to register?
- Yes, you do have to register. However, you have to choose "Free as a Guest".
Is there any cost for registering at Arthurian Casino?
- No. You are not charged to simply register, regardless of whether you register as a Guest or Play for Real Cash.
If I do not want to register via the Internet, is there any other way?
- You can rest assured of the safety of your information through the Internet. However, you can register by telephone if you prefer. You can call our Support Team 24 hours a day, 7 days a week.
How can I cancel my membership?
- You do not have to cancel your membership because there are no fixed costs or maintenance fees. However, if you wish to have your membership cancelled, you can email or call our Support Team.

 

LOGGING INTO THE CASINO

How can I login to Arthurian Casino?
Connect to the Internet and execute the Arthurian Casino program, then after filling in your account name and Password, click on Connect.
I cannot remember my Account Name and Password. What should I do?
Please contact our Support Team (please check details on support page)
Can I let someone else use my account?
No. They have to open their own account.

 

BANKING

How will I be paid?
Please read our Terms & Conditions.
How do I make a deposit?
First, you must register to play for Real Money. If you are already a Free Game member, choose the 'Real Money' option and then use the open gaming account button.
If you are already a real money member and wish to make additional deposits, use the BANK button in the casino game window.
For more information on banking, please click here
How long does it take to receive my winnings?
It takes 3 - 15 Business days from Cashout day. Once your withdrawal is cleared, we will send you your Withdrawal Report.
How do I cash in?
Cashing out your chips is easy - simply go the BANK section and choose 'CASH IN'.
I have a few more questions...
If you have any other questions, which have not been addressed here, we want to know. You can email your questions to arthurian@vegaspartnerlounge.com

 

GENERAL

Service, Security and Privacy Read our Privacy Statement.
We have dedicated a lot of time and research into understanding the concerns and needs of most online players and our conclusions were logical.
People want courteous, prompt and resolution-oriented help.
Naturally. Our highly trained customer support staff will help you solve technical problems, answer your questions or resolve any other matters instantly. Our goal is to provide quality service to all our visitors.
People want security and privacy.
The Internet is inevitably becoming a safer place to purchase. Internet industry leaders have taken major steps towards securing E- Commerce. Nevertheless, transaction security is still a big issue to most online users, as is privacy.
We take strong measures to ensure that all of your information is protected and safe. We use SSL (secure sockets layers) encryption, the Internet standard, when processing your delicate information over the Internet. Your information is then stored in an encrypted database behind Proxy's and a Firewall. Any and all information you provide will not be shared, sold or distributed to an outside party.
Online Customer Support
If you have encountered a technical problem, please browse through our Frequently Asked Question pages. The FAQ pages contain a wealth of information and solutions to minor problems.
   If you still cannot find a solution, then you can also send e-mail to arthurian@vegaspartnerlounge.com. Our highly trained customer support reps will provide you with effective and courteous assistance.
What happens if I get disconnected while playing?
Our gaming server will save the status of your game and whenever you re-connect to the server it will automatically start from that point. In the case of slots, video poker and roulette, our gaming server will always complete the game in the event of a slot connection. This is not the case for all the games. The table games stop where the last card is dealt.
I have little or no knowledge of computers or the Internet. Will I be able to play with the Knights?
We assure you that our software is user friendly and easy to use for everyone. However, you can read our help file or call our Support Staff for help.
I am not sure of the status of a previously played game. What do I do?
We have your information saved on our server. You can check it at Online Statement. And if you want to verify you can contact our Support Staff.
How fair are the games at Arthurian Casino?
Our gaming server fully complies with fair gaming policies. It uses a Random Number Generator to produce the gaming results and our odds are verified to be fair.
Are there any additional features available for download?
Yes. Some games like Craps, Roulette etc have downloadable effects. If the casino is not already running, run the casino by selecting the "Arthurian Casino" icon from the program manager group, log on to the casino, select "Options" on the main menu and then select "View available upgrades" and download from a choice of features.
 

The world is shrinking, laws are expanding... diversity is rampant; therefore, it is the responsibility of the Member to inquire about legalities in her (or his) State or Country.

With their wisdom and foresight, the band of knights from the Arthurian legends have found the following queries and its solutions to support you in your quest on various topics from the medieval times to present at www.arthuriancasino.com. If you do not find the answers to your questions or problems here, please feel free to contact our friendly and supportive knights who are available 24/7 via email or toll-free help lines.

 

TECHNICAL

Minimum System Requirements
   - Pentium 100MHz - 8MB RAM
   - Windows 95, Windows 98, Windows NT
   - SVGA Monitor, 256 colors
   - At least 8MB free Hard Disk Space
How to Download the Free Software?
You can download this software by clicking here or on the FREE Download button on every page, and follow the instructions.
After downloading the software, what do I do next?
Double-click the icon of the downloaded program (file name is "ArthurianCasino_dh.exe"). After that, please follow the step-by-step instructions of the Installation Wizard.
I could not find the software I downloaded. What do I do?
Normally, it will reside on your desktop. However, if you still cannot find it, click "Start" -> "Find" -> "Files or Folders", then type in "ArthurianCasino_dh.exe", and finally click on the "Find Now" button. After you have found the software, double-click to begin the installation.
What's the name of the program?
ArthurianCasino_dh.exe
How long will it take to download the program?
It depends on the speed of your modem. You can use the following table to estimate your download time.

 

Modem Speed:	56K	33.6K	28.8K
Time (in minutes):	15	25	35

Will there be any chance of catching a virus by downloading this program?
Definitely no. Not a chance.
Do I have to download every time I want to play?
- No. You only need to download and install once. The user initially downloads a small file, of less than 5MB, containing the most popular games: e.g. Blackjack, Roulette, and Craps etc. Other games can be downloaded later to your machine, as you require them.
What do I need in order to play the games?
You must register to play for free or real money games. In order to play free money games you do not need to deposit money - all you need is a valid email address.
Can I have any suggestions on screen resolution?
The games are optimized for viewing at a resolution of 800x600, but also work well with 640x480 resolution.
A higher resolution with a larger monitor (i.e., 1024x768 @ Hicolor - 16bit) is always a plus; so there is no need to comment on that. What we can say is that we've taken into consideration the percentage of surfers that rely solely on Laptops or 15" monitors. We hope our efforts will make your visit more enjoyable.

 

ADDING GAMES

REGISTERING AS A MEMBER

How can I register as a member (for both play for free and for real cash)?
- Connect to the Internet and run the Casino program.
- Click connect --> Register Now!
- Fill out the form and follow the instructions. You can choose between "Real for US$", "Real for UK £", "Real for European €" or "Free as a Guest".
- Write down your password that you have received and keep it secure.
If I want to play for free, do I have to register?
- Yes, you do have to register. However, you have to choose "Free as a Guest".
Is there any cost for registering at Arthurian Casino?
- No. You are not charged to simply register, regardless of whether you register as a Guest or Play for Real Cash.
If I do not want to register via the Internet, is there any other way?
- You can rest assured of the safety of your information through the Internet. However, you can register by telephone if you prefer. You can call our Support Team 24 hours a day, 7 days a week.
How can I cancel my membership?
- You do not have to cancel your membership because there are no fixed costs or maintenance fees. However, if you wish to have your membership cancelled, you can email or call our Support Team.

 

LOGGING INTO THE CASINO

How can I login to Arthurian Casino?
Connect to the Internet and execute the Arthurian Casino program, then after filling in your account name and Password, click on Connect.
I cannot remember my Account Name and Password. What should I do?
Please contact our Support Team (please check details on support page)
Can I let someone else use my account?
No. They have to open their own account.

 

BANKING

How will I be paid?
Please read our Terms & Conditions.
How do I make a deposit?
First, you must register to play for Real Money. If you are already a Free Game member, choose the 'Real Money' option and then use the open gaming account button.
If you are already a real money member and wish to make additional deposits, use the BANK button in the casino game window.
For more information on banking, please click here
How long does it take to receive my winnings?
It takes 3 - 15 Business days from Cashout day. Once your withdrawal is cleared, we will send you your Withdrawal Report.
How do I cash in?
Cashing out your chips is easy - simply go the BANK section and choose 'CASH IN'.
I have a few more questions...
If you have any other questions, which have not been addressed here, we want to know. You can email your questions to arthurian@vegaspartnerlounge.com

 

GENERAL

Service, Security and Privacy Read our Privacy Statement.
We have dedicated a lot of time and research into understanding the concerns and needs of most online players and our conclusions were logical.
People want courteous, prompt and resolution-oriented help.
Naturally. Our highly trained customer support staff will help you solve technical problems, answer your questions or resolve any other matters instantly. Our goal is to provide quality service to all our visitors.
People want security and privacy.
The Internet is inevitably becoming a safer place to purchase. Internet industry leaders have taken major steps towards securing E- Commerce. Nevertheless, transaction security is still a big issue to most online users, as is privacy.
We take strong measures to ensure that all of your information is protected and safe. We use SSL (secure sockets layers) encryption, the Internet standard, when processing your delicate information over the Internet. Your information is then stored in an encrypted database behind Proxy's and a Firewall. Any and all information you provide will not be shared, sold or distributed to an outside party.
Online Customer Support
If you have encountered a technical problem, please browse through our Frequently Asked Question pages. The FAQ pages contain a wealth of information and solutions to minor problems.
   If you still cannot find a solution, then you can also send e-mail to arthurian@vegaspartnerlounge.com. Our highly trained customer support reps will provide you with effective and courteous assistance.
What happens if I get disconnected while playing?
Our gaming server will save the status of your game and whenever you re-connect to the server it will automatically start from that point. In the case of slots, video poker and roulette, our gaming server will always complete the game in the event of a slot connection. This is not the case for all the games. The table games stop where the last card is dealt.
I have little or no knowledge of computers or the Internet. Will I be able to play with the Knights?
We assure you that our software is user friendly and easy to use for everyone. However, you can read our help file or call our Support Staff for help.
I am not sure of the status of a previously played game. What do I do?
We have your information saved on our server. You can check it at Online Statement. And if you want to verify you can contact our Support Staff.
How fair are the games at Arthurian Casino?
Our gaming server fully complies with fair gaming policies. It uses a Random Number Generator to produce the gaming results and our odds are verified to be fair.
Are there any additional features available for download?
Yes. Some games like Craps, Roulette etc have downloadable effects. If the casino is not already running, run the casino by selecting the "Arthurian Casino" icon from the program manager group, log on to the casino, select "Options" on the main menu and then select "View available upgrades" and download from a choice of features.
 

The world is shrinking, laws are expanding... diversity is rampant; therefore, it is the responsibility of the Member to inquire about legalities in her (or his) State or Country.